Contact Us

Get in Touch with Cutvex

We're here to help! Whether you have a question about our products, need assistance with an order, or want to share feedback, the Cutvex team is ready to assist you. We strive to provide prompt, friendly customer service and make your shopping experience as smooth as possible.

Contact Information

You can reach us using any of the following methods, and we'll get back to you as quickly as possible:

Email

Email: content@cutvex.shop

Email is often the fastest way to reach us for non-urgent inquiries. We aim to respond to all emails within one business day during our regular business hours.

Phone

Phone: (505) 213-5695

Prefer to speak with someone directly? Give us a call during our business hours and a member of our customer service team will be happy to help.

Mailing Address

If you need to send us correspondence, product returns, or other mail, our address is:

Cutvex
324 Cleveland St
Adams, OR 97810
United States

Business Hours

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)
  • Saturday – Sunday: Closed

While we are not available on weekends and major U.S. holidays, any inquiries received outside of business hours will be addressed on the next business day. We appreciate your patience and understanding.

Typical Response Time

We make every effort to respond to all customer inquiries as quickly as possible. Here's what you can typically expect:

  • Email inquiries: Response within one business day
  • Phone calls: Immediate assistance during business hours, or voicemail response within one business day
  • Mail correspondence: Please allow additional time for postal delivery and processing

During busy periods such as holidays or promotional events, response times may be slightly longer. We appreciate your patience and assure you that we read and respond to every message we receive.

Order Inquiries

Have a question about your order? We're here to help! Please include your order number in any correspondence so we can assist you more efficiently. Common order inquiries include:

  • Order status and tracking information
  • Changes or cancellations to recent orders
  • Product availability and restocking questions
  • Payment and billing questions
  • Invoice or receipt requests

For the fastest assistance with order tracking, please have your order confirmation number ready when you contact us.

Shipping Inquiries

Questions about shipping? We offer free shipping on all orders shipped within the United States, with delivery typically taking 3–5 business days from the time your order is processed and shipped.

If you have questions about your shipment, estimated delivery date, or tracking information, please contact us at content@cutvex.shop or call us at (505) 213-5695. Our team will be happy to look up your order status and provide you with the most current information.

Returns & Exchanges

Need to return or exchange an item? We want you to be completely satisfied with your purchase. Cutvex offers a 30-day return policy on eligible items. For detailed information about our return process, eligibility requirements, and instructions, please visit our dedicated Returns & Refunds page.

If you have specific questions about returning or exchanging your order, feel free to reach out to us directly:

Our customer service team can help you initiate a return, answer questions about return eligibility, and provide you with a return authorization if needed. Please have your order number available when you contact us.

We Value Your Feedback

At Cutvex, we're always looking for ways to improve our products and services. Whether you have a suggestion, a compliment, or a concern, we want to hear from you. Your feedback helps us serve you better and ensures we continue to provide the quality and service you expect.

Thank you for choosing Cutvex. We look forward to assisting you!