Privacy policy

Introduction

Welcome to Cutvex. Protecting customer privacy and maintaining the security of personal information are important priorities for our company. This Privacy Policy explains how Cutvex collects, uses, stores, shares, and protects customer information when visitors access our website at cutvex.myshopify.com, place orders, communicate with customer support, subscribe to updates, or interact with our services.

By using the Cutvex website and services, customers acknowledge and agree to the practices outlined in this Privacy Policy. We encourage all customers to carefully review this page to understand how their information is managed and protected while shopping with our company. This policy applies to all interactions with Cutvex within the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information We Collect

Cutvex may collect both personal and non-personal information from customers in order to operate efficiently and provide reliable services. The categories of information we collect include:

Information You Provide Directly

  • Contact and Account Information: Customer names, email addresses, phone numbers, billing addresses, shipping addresses, account credentials, and communication preferences.
  • Order and Transaction Information: Purchase history, order details, product selections, payment method types (not full card numbers), transaction amounts, and delivery preferences.
  • Customer Service Information: Inquiry details, support correspondence, feedback, product reviews, survey responses, and any other information customers choose to share when communicating with our team.
  • Marketing Preferences: Newsletter subscriptions, promotional email opt-ins, and communication preferences for updates and special offers.

Information Collected Automatically

  • Device and Browser Information: IP addresses, browser type and version, operating system, device identifiers, screen resolution, language preferences, and time zone settings.
  • Website Usage Data: Pages visited, time spent on pages, navigation paths, referring and exit pages, search queries, click patterns, shopping cart activity, and interaction with website features.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixels, session identifiers, and similar technologies designed to improve performance and user experience.
  • Location Information: General geographic location derived from IP address, and more precise location if you grant permission through your device settings.

Information from Third-Party Sources

We may receive additional information from service providers, analytics platforms, fraud prevention services, shipping carriers, and payment processors to supplement the data we collect directly and to improve service quality, prevent fraud, and fulfill orders efficiently.

How We Use Customer Information

The information collected by Cutvex is used to process transactions, fulfill orders, provide shipping updates, verify payments, improve website performance, personalize shopping experiences, respond to customer inquiries, maintain security, prevent fraudulent activity, and comply with legal obligations. Specific purposes include:

Order Fulfillment and Service Delivery

  • Processing and completing purchase transactions
  • Managing orders and coordinating shipping (delivery within 3-5 working days with free shipping throughout the United States)
  • Sending order confirmations, shipping notifications, and delivery updates
  • Processing returns and refunds in accordance with our 30-day return policy
  • Providing customer support and responding to inquiries submitted to content@cutvex.shop or 5052135695

Website Operation and Improvement

  • Maintaining and improving website functionality, navigation, and performance
  • Personalizing shopping experiences and displaying relevant product recommendations
  • Analyzing usage patterns, traffic sources, and customer preferences to enhance services
  • Testing new features, conducting research, and developing improvements
  • Troubleshooting technical issues and resolving errors

Security and Fraud Prevention

  • Detecting, investigating, and preventing fraudulent transactions and unauthorized activities
  • Verifying customer identities and validating payment information
  • Monitoring for security threats, suspicious behavior, and policy violations
  • Protecting company assets, customer accounts, and website integrity

Marketing and Communications

  • Sending promotional emails, newsletters, and special offers where permitted by law and customer preferences
  • Communicating important updates related to purchases, policy changes, and account activity
  • Conducting surveys, requesting feedback, and gathering customer insights
  • Managing loyalty programs, promotions, and marketing campaigns

Legal Compliance and Protection

  • Complying with applicable federal and state laws, regulations, and legal obligations
  • Responding to lawful requests from government authorities, law enforcement, and courts
  • Enforcing our terms of service, policies, and contractual agreements
  • Protecting and defending our legal rights, property, and interests
  • Resolving disputes and addressing claims or litigation

Customer information may also be used for other legitimate business purposes necessary to support operations and improve service quality, always in accordance with applicable law.

Payment Information Security

Cutvex works with trusted payment processing providers that use industry-standard encryption technologies and secure transaction systems to protect customer financial information during checkout. Payment information entered during purchases is processed through secure third-party payment gateways designed to help prevent unauthorized access or misuse.

We do not intentionally store complete payment card details (full card numbers, CVV codes) on our servers. Payment processors maintain payment card information in compliance with Payment Card Industry Data Security Standards (PCI DSS). Only limited payment information (such as card type, last four digits, and expiration date) may be retained to facilitate future transactions and customer service.

Customers are encouraged to use secure internet connections and protect their account credentials while making online purchases. Although we implement reasonable security measures including encryption, secure servers, access controls, and regular security assessments, no internet-based system or electronic transmission method can guarantee complete security under all circumstances. Customers share responsibility for maintaining the confidentiality of their account passwords and login information.

Cookies and Tracking Technologies

Cutvex may use cookies, analytics services, tracking technologies, and similar tools to improve website functionality and enhance customer experience. This section explains what these technologies are, how we use them, and how customers can control them.

What Are Cookies?

Cookies are small text files stored on a customer's device (computer, smartphone, tablet) that help websites recognize user preferences, improve navigation, analyze traffic patterns, and personalize content. Cookies contain unique identifiers and may store information about browsing activity, session duration, device information, browser settings, visited pages, and interactions with website features.

Types of Cookies and Technologies We Use

  • Essential Cookies: Necessary for basic website operation, security, shopping cart functionality, checkout processes, and account access. These cookies cannot be disabled without affecting website performance.
  • Performance and Analytics Cookies: Collect information about how visitors use the website, including pages visited, time spent, navigation paths, and error messages, helping us improve site performance and user experience.
  • Functionality Cookies: Remember customer preferences, settings, language choices, and personalization options to enhance convenience during return visits.
  • Advertising and Marketing Cookies: Track browsing behavior across websites to deliver targeted advertisements, measure campaign effectiveness, and understand customer interests.
  • Third-Party Cookies: Placed by external service providers (such as analytics platforms, advertising networks, social media platforms) to provide their services and collect usage data.

Other Tracking Technologies

In addition to cookies, we may use web beacons (small graphic images), pixels, session identifiers, local storage, and similar technologies embedded in emails and web pages to track interactions, measure engagement, and gather technical information.

Managing Cookie Preferences

Customers may choose to disable cookies through browser settings, although some website functions may not operate properly if cookies are restricted or disabled completely. Most browsers allow you to:

  • View and delete cookies stored on your device
  • Block all cookies or only third-party cookies
  • Receive notifications when cookies are being set
  • Clear cookies when closing the browser

Please consult your browser's help documentation for specific instructions. Disabling essential cookies may prevent you from using important features such as shopping cart functionality and secure checkout.

Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals. Currently, there is no industry standard for recognizing or responding to DNT signals. Cutvex does not respond to browser DNT signals at this time. However, customers can exercise control over tracking through browser cookie settings and the opt-out mechanisms described in this policy.

Sharing of Customer Information

Cutvex does not sell customer personal information to third parties. However, certain information may be shared with trusted service providers, shipping carriers, payment processors, website hosting companies, analytics providers, fraud prevention services, or legal authorities when necessary to operate our business and fulfill customer requests.

Service Providers and Business Partners

We share customer information with third-party service providers who perform functions on our behalf, including:

  • E-commerce Platform and Hosting: Shopify and related hosting services that operate our online store infrastructure and provide technical support
  • Payment Processors: Financial institutions, payment gateways, and fraud detection services that process transactions and verify payment information
  • Shipping and Fulfillment Partners: Carriers and logistics providers who deliver orders (typically within 3-5 working days with free shipping throughout the United States) and provide tracking information
  • Analytics and Performance Tools: Services that analyze website traffic, user behavior, conversion rates, and performance metrics to help improve customer experience
  • Marketing and Advertising Platforms: Email service providers, advertising networks, social media platforms, and promotional partners that assist with campaigns and customer communications
  • Customer Service and Communication Tools: Platforms that manage inquiries sent to content@cutvex.shop or 5052135695, help desk software, and chat services
  • Security and Fraud Prevention: Services that detect suspicious activity, verify transactions, and protect against unauthorized access

Legal Requirements and Protection

We may disclose customer information when required or permitted by law, including:

  • Responding to lawful requests, subpoenas, court orders, or legal processes from government authorities, law enforcement agencies, or regulatory bodies
  • Complying with applicable federal and state laws, regulations, and legal obligations
  • Protecting and defending our legal rights, property, interests, and those of our customers
  • Investigating and preventing fraud, security threats, policy violations, or illegal activities
  • Enforcing our terms of service, policies, and contractual agreements
  • Responding to emergencies involving danger of death or serious physical injury

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction, customer information may be transferred to successor entities or purchasers as part of the transaction. We will notify customers of any such change in ownership or control of personal information.

Aggregate and De-Identified Information

We may share aggregate, statistical, or de-identified information that does not identify individual customers with third parties for research, marketing, analytics, and other business purposes. This information cannot reasonably be used to identify specific individuals.

Service Provider Standards

Information shared with third parties is limited to what is reasonably necessary to complete transactions, improve services, maintain website operations, comply with legal obligations, or protect company rights and customer security. Third-party providers assisting our company are expected to maintain confidentiality and reasonable security standards regarding customer information and are contractually prohibited from using data for purposes other than providing services to Cutvex.

Marketing and Promotional Communications

Customers who provide their email addresses to Cutvex may receive communications related to order confirmations, shipping updates, account activity, and customer service matters. With customer consent or where permitted by law, we may also send marketing emails containing promotional offers, new product announcements, special sales, newsletters, and company updates.

Email Marketing

Marketing emails will include clear identification of Cutvex as the sender and will provide an easy way to unsubscribe from future promotional communications. Customers may opt out of marketing emails at any time by:

  • Clicking the "unsubscribe" link included in promotional emails
  • Contacting us at content@cutvex.shop with the subject line "Unsubscribe" and providing the email address to be removed
  • Calling 5052135695 and requesting removal from marketing lists
  • Updating communication preferences in account settings (if applicable)

Please note that even after opting out of marketing communications, customers will still receive transactional emails necessary to complete purchases and provide customer service, such as order confirmations, shipping notifications, return confirmations, and important policy updates.

SMS and Text Messaging

If customers provide phone numbers and consent to receive text messages, we may send order updates, delivery notifications, and promotional messages via SMS. Customers can opt out of text messages by replying "STOP" to any message or contacting content@cutvex.shop. Standard message and data rates may apply based on customer mobile plans.

California Consumer Privacy Rights (CCPA/CPRA)

California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

Right to Know

California consumers have the right to request that Cutvex disclose:

  • The categories of personal information we have collected about you
  • The specific pieces of personal information we have collected about you
  • The categories of sources from which personal information was collected
  • The business or commercial purposes for collecting, selling, or sharing personal information
  • The categories of third parties to whom we disclose, sell, or share personal information
  • The categories of personal information disclosed, sold, or shared about you for a business purpose

Customers may submit up to two (2) requests to know within a twelve-month period. We will provide the requested information covering the twelve (12) months preceding our receipt of the verifiable request.

Right to Delete

California consumers have the right to request deletion of personal information that Cutvex has collected from them, subject to certain exceptions. Upon receiving a verifiable deletion request, we will delete (and direct our service providers to delete) customer personal information from our records, unless an exception applies.

We may retain certain information where necessary to:

  • Complete transactions, provide requested goods or services, or fulfill contractual obligations
  • Detect and resolve security incidents, protect against fraudulent or illegal activity, or prosecute those responsible
  • Debug and repair errors that impair existing intended functionality
  • Exercise free speech rights, ensure the right of another consumer to exercise free speech, or exercise other legal rights
  • Comply with the California Electronic Communications Privacy Act